FAQ Page

/FAQ Page
FAQ Page2019-02-23T07:49:55+00:00

Frequently Asked Questions:

Why do I need a patch test / colour safety test?2019-02-17T16:41:17+00:00

We quite often get asked at Passion Hair and Beauty why patch tests are so important.  So thought it would be good to explain a little more about the benefits, the risks and process.

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Where can I park / is parking free?2019-02-17T16:59:14+00:00

If you choose to visit one of our salons, rest assured that they all have free parking available.

I want to cancel my appointment, what can I do?2019-02-17T16:57:12+00:00

Treatments cancelled within 24 hours of the appointment time will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, you will be charged the full treatment(s) cost.  However, for established customers we may choose waive the fee if it’s your first time (at our discretion)!.

If you would to like to cancel or change an appointment, please call us on 0114 2767644 (Central Salon) or 0114 255 6434 (Norton Lees Salon).

Do you offer gift vouchers?2019-02-17T16:46:22+00:00

Gift vouchers are non-refundable and are valid for 6 months from the purchase date. Gift vouchers are redeemable against the following:

  • Retail Products
  • Special Offers

Gym members cannot use their 10% discount rate to purchase gift vouchers. Failing to show for an appointment will null and void the voucher, as will a late cancellation. Once purchased, gift vouchers cannot be transferred to another client, and cannot be sold or redeemed for cash.

You do not have to use the full value of a voucher during a booking.

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What is BABTAC?2019-02-17T18:18:03+00:00

BABTAC is the British Association of Beauty Therapy and Cosmetology.

The British Association of Beauty Therapy & Cosmetology (BABTAC) is the UK’s leading membership organisation and insurance provider for professionals working in the beauty, holistic and sports therapy industries.

Four decades since it was established BABTAC’s objective to raise industry standards and ensure the ongoing wellbeing of the professionals working in it remains as strong as ever. With unrivalled passion and expertise, a rigorous ethical code and a high professional practice standard, they are proud to represent over 10,000 industry professionals as BABTAC members.

The BABTAC logo is a sign of confidence, displayed with pride by our members to reassure clients and the public that they are appropriately qualified, verified and committed to excellence.

Read More: BABTAC Website 

How do I book an appointment online?2019-02-23T07:47:04+00:00

If you’d like to book an appointment, then click on one of the two buttons below.  This will guide you though our online booking process, where you can select the treatment, date, time and even the therapist.  No payment is required at the point of booking.

Book Now – Central (Nuffield Gym)
Book Now – Norton Lees